Support Center

Issues with Online Registration / Error Messages

Last Updated: Sep 11, 2016 09:27PM IST

Issues with online registration / error messages

I'm having problems logging on to online registration what can I do?

Common solutions to online registration issues for New Students are:

Username and password prompt doesn't appear. When logging in as a new student please ensure to use https: so the correct link reads https://www.dcu.ie/registration/

Username not recognised :Please note the username and password are case sensitive (lower case) compiled of the first 6 characters of your surname and your first intial (eg. Irene O'Reilly = oreillyi) A common error is students with names beginning with 'i' or 'l' entering the number '1'.

Is there are any other error message displayed when you enter your username and password? If so please contact the ISS helpdesk at +353-1-7005007 https://iss.servicedesk.dcu.ie/ with details of the error message.

Is there an error message displayed when you click 'I Accept' on the university rules and regulations.
If you are on campus please call to the street.  

A common error relates to a Fee block - If you were born outside the EU you would have received an email from fees regarding the Fee Assessment process. The evidence required is an email from the Fee Assessment Office with confirmation of fee re-assessment (in your pack).
 
Students should email feestatus.assessment@dcu.ie

Is there a mismatch between the modules displayed on your Registration Schedule (List of modules which pop up on screen when you have confirmed the Terms and Conditions - see next section for details) and the 'Subject Selection' Registration page? If so and your are on campus, please call to help desk on 'The Street' 

When you choose your modules and confirm your selection, is there an error displayed confirming you have not chosen enough credits. If so please review your module choices against the 'Registration Schedule'. If you have chosen the correct number of modules and the error is still displaying please contact the Registry with details of the error message.

Contact Us

registry@dcu.ie
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